Refund and Returns Policy

1. General Overview

At maxgo, we are committed to providing high‑quality products and a satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which you may return items purchased from our online store and receive a refund or exchange.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any free gifts that were included with the purchase must be returned.
• Products that show signs of wear, alteration, or damage caused by the customer are not eligible for a refund.

2.3 Non‑Returnable Items

• Personalized or custom‑made products.
• Clearance or final‑sale items, unless required by law.
• Digital downloads and software licenses.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2 Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns sent without an RMA number may be refused.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

The refund will include the price of the returned product minus any applicable shipping charges, unless the return is a result of our error.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you contact support. Exchanges are subject to product availability. If the requested item is out of stock, you may choose a refund instead.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is processed.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

8. Contact Information

If you have any questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Main Street, Anytown, USA